Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email, phone)
- Property preferences and timeline
- Professional information (employer, occupation)
- Financial information for qualification purposes
2. How We Use Your Information
We use the information we collect to:
- Schedule and conduct property tours
- Send you information about available properties
- Process rental or purchase applications
- Communicate with you about our services
- Improve our website and services
3. Information Sharing
We may share your information with:
- Lending partners for pre-qualification purposes
- Property management services
- Service providers who assist in our operations
We do not sell your personal information to third parties.
4. Credit Checks
When you apply for a property, we may conduct credit checks using Equifax services. Initial soft pulls do not affect your credit score. You will be notified before any hard credit inquiries are performed.
5. Data Security
We implement appropriate security measures to protect your personal information, including encryption and secure data storage practices.
6. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. This includes the Meta Pixel for advertising purposes. You can control cookie settings through your browser preferences.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
8. Contact Us
For privacy-related inquiries or to exercise your rights, please contact us at:
Email: info@chatten.house
Phone: (817) 239-4208
Address: Bishop Arts District, Dallas, TX 75208